In the modern restaurant business, we use many terms – emotional, customer-oriented, friendly, fundamental service, etc.
Restaurant service can be viewed from different angles, but for sure, without what a Guest will not leave your restaurant, it is without emotion. And whether it will be positive or negative – that is another question.
We should all be aimed at giving Guests only positive emotions. Guests return and recommend only those restaurants where they feel comfortable, tasty and pleasant to spend time.
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And how to understand at what level your emotional service is?!
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📍Communicate with the Guests of the restaurant, pay attention to facial expressions and language, they always make it clear whether the Guests are satisfied with visiting the restaurant or not.
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📍Look at your restaurant “from the outside”. The “Mystery Guest” service works well. Only attracts non-specialized specialists, so you will get a more understandable assessment from the point of view of emotions.
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📍Pay attention to the mood of your employees, only a positive and positive staff creates a positive atmosphere.
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📍Look at how many irritants are excluded – loud music, unpleasant smells, dirty bathrooms, etc.
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📍Pay attention to how attentive you are to the Guests. After all, each restaurant has its own specifics and location, and being, for example, on the second floor of the building, will your employees help a girl lift a stroller with a baby?
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Emotional service, as a metric, cannot always be measured in numbers, but this aspect of the restaurant business must be worked on every day!!!
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Are you going to open a restaurant – then prescribe emotional service in the restaurant concept, even before opening, understanding the specifics and idea of a particular facility.
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There is an operating facility – analyze, adjust and give Guests only positive emotions ♥ ️
