The ideal manager – who is this person? An employee who simply opens and closes the restaurant, counts the cash register and sends SMS to the maintenance manager?
If you have this, then your company does not have a manager.
A restaurant manager is a key manager who coordinates the work of the restaurant during his shift!
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Let’s consider the important points of the restaurant manager’s work:
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📍The manager monitors compliance with the company’s standards for service, preparation and serving of dishes and drinks
📍 The manager takes a direct part in serving Guests
📍 The manager always works in the guest space! Does not hide in the office or behind the cash register!
📍 The Manager collects feedback from Guests
📍 The Manager conducts individual work with each employee during the shift
📍 The Manager is engaged in the selection, training and adaptation of employees
📍 The Manager is responsible for setting and implementing goals for maintenance and sales
📍 The Manager monitors the cleanliness, atmosphere and order in the establishment
📍 The Manager monitors cash discipline and the procedure for calculating Guests
📍 The Manager eliminates conflict situations
📍 The Manager is responsible for financial indicators on his shift
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And so you can write for a long time, but it is important to understand that the restaurant manager is a full-fledged manager who must have a lot of knowledge, from professional skills to financial literacy.
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It is very important not to delegate non-core responsibilities to the manager – accounting, purchasing and so on …. Each employee must perform their functions, only then the work of your establishment will be effective and the business will be successful.
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